TL;DR – Server didn’t recover after firmware update last night. “Repair” is an option listed in the web interface, but I want to confirm with Synology what will happen if/when I click that button…
The data on Owl is synced here (Google Drive): UW Google Drive
However, not all of Owl was fully synced at the time of this failure, so it seems like a decent amount of data is not accessible. Inaccessible data is mostly from individual user directories.
All high-throughput sequencing is also backed up to Amazon Glacier, so we do have all of that data.
Here is what happened, in chronological order:
- Updated DSM via web interface in “Update & Restore”. Did NOT perform manual install.
- System became inaccessible via web interface and Synology Assistant.
- The physical unit showed blue, flashing power light and green flashing LAN1 light.
- No other lights were illuminated (this includes no lights for any of the drive bays).
- The attached expansion unit (DX513) showed steady blue power light, steady green lights on all drive bays, and steady green eSATA light.
- I powered down both units via the DS1812+ power button.
- I turned on the both units via the DS1812+ power button.
- Both units returned to their previous status and were still inaccessible via the web interface and Synology Assistant.
- I powered down both units via the DS1812+ power button.
- I removed all drives from both units.
- I turned on the both units via the DS1812+ power button.
- I connected to the DS1812+ via Synology Assistant. A message indicated “No Hard Disk Found on 1812+”.
- I powered down both units via the DS1812+ power button.
- I added a single HDD to the DS1812+.
- I turned on the both units via the DS1812+ power button.
- I connected to the DS1812+ via Synology Assistant. I was prompted to install the latest DSM. I followed the steps and created a new admin account. Now the system shows 7 drives in the DS1812+ with a message: “System Partition Failed; Healthy”. Disk 1 shows a “Normal” status; this is the disk that I used to re-install DSM in Step 14. Additionally, the system shows one unused disk in the DX513.
- I powered down both units via the web interface.
- I removed Disk 1 from DS1812+.
- I turned on the both units via the DS1812+ power button.
- The DS1812+ returns to its initial state as described in Step 3.
- I powered down both units via the DS1812+ power button.
- I returned Disk 1 to its bay.
- I turned on the both units via the DS1812+ power button.
- There’s an option to “Repair” the Volume, but I’m not comfortable doing so until I discuss the in/outs of this with Synology. Submitted a tech support ticket with Synology.
Below are pictures of the entire process, for reference.